Frequently Asked
Questions

Answers To Common Questions About Accounts, Payments, Cards,
Crypto And Compliance.

Getting started

Who Can Open A SwissPayments Personal Account?

Residents who pass our KYC checks and meet our risk criteria can open a personal account online. We verify identity, address and tax residency in line with Swiss AML rules.

How Long Does It Take To Open An Account?

Account opening typically takes 24-48 hours once you submit all required documents.

Business accounts

Which Types Of Businesses Do You Support?

We support various business types including sole traders, partnerships, and incorporated companies.

Do You Offer Multi-Currency Business Accounts?

Yes, our business accounts support multiple currencies for international transactions.

Cards

Do You Offer Virtual Cards?

Yes, we offer instant virtual cards that you can use as soon as your account is approved.

What Happens If My Card Is Lost Or Stolen?

You can immediately freeze your card in the app and order a replacement card.

Payments & FX

Which Countries Can I Send Money To?

You can send money to most countries worldwide through our international payment network.

How Are Exchange Rates Calculated?

Our exchange rates are based on real-time market rates with transparent fees.

Crypto &
Stablecoins

Do You Support Crypto And Stablecoin Payments?

Yes, we support selected cryptocurrencies and stablecoins for payments and transfers.

What Regulations Apply To Your Crypto Services?

We operate under Swiss regulatory framework with FINMA supervision.

Are You A Crypto Exchange Or Investment Platform?

We are a payments platform that supports digital asset transactions, not a trading exchange.

Security &
Compliance

Are You A Bank?

We are a regulated financial services provider under Swiss supervision, not a traditional bank.

How Is My Money Protected?

Your funds are safeguarded according to Swiss financial regulations with segregated accounts.

How Do You Protect My Data?

We use bank-grade encryption and comply with Swiss data privacy laws to protect your information.

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